My retro-review of Michael Lipsky’s Street-Level Bureaucracy: Dilemmas of the Individual in Public Services, 30th Anniversary Edition (Russell Sage Foundation, 2010), appears in the March/April issue of Public Administration Review.
Lipsky’s book remains a terrific study of government, particularly how agencies and their employees work with the public.
As I note in my review, “Street-Level Bureaucracy is a classic text, and the bright-eyed, bushytailed reader of it cannot help but come away with a more realistic appreciation of the possibilities for changing the world through policy and government. People are people, whether they are the ones making the policies, the ones implementing them, or the ones on the receiving end. ”
You can order a copy of the 30th anniversary edition here for under $20.